Shipping policy

    Where We Ship
We currently ship to the United Arab Emirates (UAE). We may add more countries in the future.

    Order Processing Time
Orders are processed within 1-2 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.     

   Estimated Delivery Time
Once shipped, delivery usually takes 3-6 business days, depending on your emirate and the courier. These are estimates only. Delays may occur due to customs, weather, public holidays or high order volumes.

   Shipping Charges
We offer free delivery on all orders within the UAE. No shipping fee is charged at checkout.

    Order Tracking
When your order ships, we will send you a confirmation with tracking details by email or phone. You can use it to follow your parcel.

   Delivery Attempts
The courier may contact you by phone before delivery. Please keep your phone reachable. If delivery fails because of an incorrect address, an unreachable phone number or repeated refusal to accept the parcel, the order may be returned to us, and additional shipping costs may apply for re-delivery.

   Customs, Duties and Taxes
International orders may be subject to customs duties or local taxes. Any such charges that apply are the responsibility of the customer unless stated otherwise at checkout.

    Damaged, Lost or Wrong Items
If your parcel arrives damaged, is lost in transit, or you receive the wrong item, please contact us within 15 days of delivery (or of the expected delivery date for lost parcels) at hammad.ahmed1172@gmail.com with your order number and clear photos. We will arrange a replacement or refund.